Not all battles are worth fighting. It’s best to be selective and fight for the things that really matter. Crucial Conversations can be defined as one in which:
- opinions vary
- stakes are high
- emotions are strong
According to research published in the Harvard Business Review, important decisions tend to have the following characteristics in organizational settings:
- Provide solutions to complex, non-trivial challenges with no easy answers
- Made in environments of significant uncertainty
- Create lasting value by leading to sustainable benefits
- Focus on the future, not past problems
- Connect to a strong common purpose which brings the group together